Testimonials

Universal Biologicals have been our preferred supplier for Bethyl antibodies for a number of years now. Their prices are competitive and delivery is quick, but what makes Universal Biologicals stand out is superb customer service. As a lab manager I deal with many companies’ customer service teams so I feel qualified to make this claim! At Universal, they respond quickly to queries and have always managed to iron out any issues we’ve had in a fuss-free manner. The team are friendly and I have the impression this is a very well-run company.

We are a molecular biology laboratory and rely on fast and excellent service from our suppliers. We have been dealing with Universal Biological for a long time now, and never once had problems our issues with their service. The delivery times are exceptional which allows us to perform our experiments without waiting for the product. It is very easy and pleasant to deal with Universal Biologicals, and their lead times on items as well as delivery times are very accurate allowing us to rely on them, when planning experiments. All good come safely packed and in very good condition. In a situation of changing an order or shipment address, they have been very helpful, friendly and professional. For as long as we have been dealing with Universal Biologicals, we have been impressed with their professionalism and level of service.

Universal Biologicals are a great company with whom we've worked many years for many reasons. with their excellent customer service, we have no reason to use any other supplier. They maintain excellent communication with us throughout the process of ordering from them, and dispatch and delivery are both very prompt. Their prices are very competitive too.

Universal Biologicals are suppliers of key reagents used in a number of our assays. Information on reagent prices, quotations and any issues with reagent lead or delivery times are always well communicated. Even when we require larger batches of reagents, these are delivered in a timely fashion which fit well with our screening schedules. Delivery has been faultless, with reagents arriving to multiple sites securely packaged and within expected timelines. Universal Biologicals have always been able to offer us competitive pricing and go above and beyond our expectations by also keeping us informed of new reagents or services which they can offer within our field of interest. It has been a pleasure to have worked with Universal Biologicals over the past few years and with such friendly, thorough and extremely efficient service we will continue to do so in the years to come.

Universal Biologicals provide us with a first class service which allows us to perform our assays in a timely manner. Their communication is excellent and accurately supplied lead times and delivery notification ensures that we never have any problems with stock levels. The goods always arrive in good condition and are very well packed. When a situation arises which requires us to modify our order, or ship to an alternate location, it is dealt with in a professional and courteous way. Throughout all of our dealings with Universal Biologicals we have been impressed with their professionalism and level of service.